Terms &Conditions

Shipping Our warehouse is conveniently located in Charlotte, North Carolina. Typical lead time for order fulfillment is 1-2 business days. If a preferred shipping agent is not specified on the order, then we will use FedEx Ground. Unfortunately, FedEx is unable to fulfill orders in which the destination address contains a post office box or a military installation.


Returns We understand that our customers have specific needs, and at times, the product just does not work out. Approved returns will be accepted for new, unused, resellable products in the original packaging within 30 days of receipt. Shipping charges will need to be covered at the customer’s expense. Damages & Claims We make every effort to properly package all orders. Please note that any damage or shortage of product must be reported to our Customer Service department within 5 business days of receipt of shipment. We may request pictures and/or written documentation of the damaged product for claim purposes. The receiver must hold on to the damaged product for carrier inspection or pick up. If receiving a pallet, it is the receiver's responsibility to make sure the driver is not released until all cartons are counted and examined. Please immediately notify the driver of any damage or missing pieces and make sure you receive a copy of the notation. Warranty Kemp USA warranties all of our products for one (1) year, from the date of receipt, against manufacturer defects. This limited liability warranty will not cover misuse, abuse, negelect, or normal wear and tear.

Kemp USA

www.AmericanLifeguard.Net / sales@AmericanLifeguard.Net / 800-445-USA1 (8721)


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